When going through significant change, support and assistance is vital to make sure that the implementation is successful. What is equally important is how that support is ongoing after delivery.
Megan Laws, Head of our Ops Centre, explains how adam ensures that clients and their suppliers have a service there to help them whenever they may need it.
“At adam, personalising services and championing the user are key messages that run throughout everything we do, but this is not just something we say to “talk the talk” – when it comes to the support services we offer our own clients, we “walk the walk” too.
When we’ve worked with you to implement our technology into your organisation, we’re committed to supporting you and your providers on an ongoing basis. We want to make sure that your buying process runs as smoothly as possible and we understand that different users have different needs when it comes to using our system. Whether it be a broker placing a care package, or a provider submitting a receipt when they’ve delivered a service, the Ops Centre is here to help.
Our dedicated Account Managers are trained to assist all users of our technology with any administrative aspects of the end-to-end buying process. We’re here to identify if anything isn’t working quite as it should and we keep you up to date on a regular basis of how well the technology is working for you. We can even, if needed, advise you on ways to be even more effective with your buying processes, to ensure you’re always receiving the best possible outcomes from the technology. Your users can phone us, live chat with us and even send us a message through the system itself – whichever way you choose to communicate, one of our team will always be available during support hours to help you accomplish what you need.
Our service doesn’t just stop there. We also believe that face to face communication is vital to maintaining a good relationship with our clients. Your dedicated Account Manager will make regular visits so you can go through any operational issues you might have, or to just simply make sure everything is running smoothly and effectively for all of your users.
We’re not about selling you a solution and then leaving your users to fend for themselves; we know buying services can be a complex business, so the adam Ops Centre is here to support you in securing the best possible services for your end users as easily and efficiently as possible”.