Brighton and Hove City Council have been using adam’s social care product since 2016 to commission homecare from their local provider market in a time-efficient manner. Last year, the Home Support DPS was renewed in furtherance of this goal.
In July this year, our Supply Chain Health reports highlighted that package fulfilment was proving difficult in a rural geographical area on the outskirts of Brighton, specifically the BN2 postcode. Their account manager (Gabriella Pollard) helped us to understand that the brokerage teams were recently having to extend the open for offers periods for this reason, delaying the time to source care for individuals living in the area. At the time of intervention, 5 packages of care were facing the possibility of such delays.
Following data analysis, a series of interventions were introduced and executed by adam’s Supply Chain team:
- 21 providers were contacted on the phone to discuss their capability to cover the rural area in mention
- Providers were talked through tailoring their postcode selections within the platform, to ensure providers were receiving care package notifications
- Additional providers were identified in the area that were not currently part of the approved supply base, to support with future proofing
The results so far have had a significant impact on the ability to source homecare within the rural BN2 area.
The unfilled social care referrals were picked up shortly after steps 1 and 2 by previously inactive providers. Providers able to cover this area increased from 4 to 11 (175% increase). Across the region there has been an immediate increase in average offers per care package (+45%). There is also additional interest in joining the DPS, with multiple providers now working to join the approved supply base.
Each month we analyse the “health scores” of 50 active supply chains, and we look to introduce timely but effective tactics to help maintain excellent results for our clients.
To find out more about how adam’s Supply Chain team can support with maintaining the health of a supply chain, through timely interventions such as these, head over to our Supply Chain Management product sheet.
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