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Ava Assistants

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Ava Choices provides an end-to-end online solution for self-funders looking to find care and support in their local area. We drive competitive rates through supplying individuals with a variety of high-quality providers. The platform gives users full choice, control, and autonomy at each step of their care journey. Our team of qualified Ava assistants are available 7 days a week to provide dedicated support, guidance and assistance to individuals along their entire care journey, from sending out a care request through to facilitating the management of bookings.  

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What our Ava Assistants do:

  • Provide a wraparound service supporting individuals, their advocates and providers by phone, email or live chat.
  • Provide you with insightful resources outlining the support and services that are available to you in your local area.
  • Signpost you to the appropriate assessments.
  • Guide and inform you about services and equipment you might be eligible for
  • Ava Directs can offer an introductory service for a Personal Assistant.
  • Act as an impartial facilitator for any disputes or quality issues, should they ever arise.
  • Assist individuals along your whole care journey from sending out a care request through to booking and managing your care.
  • Continuous feedback loop to track ongoing care quality, future care requirements and changes in need.

Why do Ava Assistants do extra training?

We want to make sure our Ava Assistants truly understand the individual and their outcomes, as well as the wider health sector.

We invest in our Ava Assistants and ensure they go through a comprehensive induction of sector related training.

Our training provider, Altura Learning UK, is CPD accredited and skills for care excellence.

What courses do Ava Assistants complete?

  • Communication: Supporting Individuals
  • Recognising Changes in Client Needs
  • Customer Service: Five Star Experience
  • Confidentiality & Information Handling
  • Recognising and responding to abuse
  • Dementia: Understanding the Condition
  • Degenerative Diseases: Understanding the Conditions (MND, MS)
  • Risk Assessment in the Home
  • Safeguarding (adults at risk)
  • Bespoke training course created internally for Personal Health Budgets
  • Bespoke training course created internally for Self-Funders

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