Care reviews are central to NHS-funded Continuing Healthcare (CHC) provision in private care homes. They allow the NHS awareness of the health of the individual and the level and quality of care received.
Prior to the COVID-19 pandemic, in-person, on-site assessments by CHC nurses were the preferred method of review. This would consist of a nurse being shown care records by the care home, followed by conversations with the patients, families and both clinical and care support staff. Since the onset of the pandemic, however, remote care reviews became the norm to reduce the footfall in care homes and the risk of transmission.
This method of review has inadvertently proven to be more productive for NHS nurses and is therefore being considered for implementation beyond COVID-19.
The response from care homes to the new method of assessment has, however, been mixed. This mixed uptake has led to numerous missed reviews, as well as increased effort in trying to speak to the right person at the home.