The adam solution automatically suspends any care providers from the system if their insurance has expired or CQC registration needs updating. The platform also notifies both parties (the provider and the council) one month prior to any documentation expiring - ensuring the provider market is always fully compliant and delivering the same standard of care.
Less admin, better communication
Using adam technology, MKC can communicate care package requirements to providers in a consistent manner – all in one place. Not only does this create a clear audit trail, but it has also resulted in home care agencies responding quicker. In the first half of 2021, MKC was receiving offers in just four hours, allowing the team to react faster and deliver care to those in need. Previously, it could take much longer for a response from care providers; now, with the adam solution, all of this (including confirmation of work) can be completed within the same day.
Aligning the audit trail and managing payment
Previously, any changes to the agreed care packages, such as an additional hour of work, were manually dealt with (over the phone or via email) by the provider and brokerage team, before being signed off by a council panel. This made auditing timesheets difficult; with the finance team spending
unnecessary time investigating invoice discrepancies which often delayed payments.
The adam solution manages all communication and changes between parties in one place, ensuring a clear audit trail and a more streamlined payment process.On a weekly basis, the adam system automatically calculates all changes entered and updates them in line with the final submitted timesheets - flagging any incorrect amounts for manual approval. All the weekly timesheet receipts are then combined into one manageable invoice for MKC to pay the providers. Each provider also receives a weekly bill to audit all payments received from the council.
Finally, MKC were able to reduce the payment terms down from 28 days to 18, helping providers manage their cashflow and, in turn, improve
the relationships between the council and the provider market.