As we hope that we are through the worst of it, or at least the first phase, the NHS is now working flat out on recovery planning – ensuring critical services are up and running to continue to provide care and support to patients.
This is also true within the Continuing Healthcare (CHC) sector. Whilst there may be uncertainty over the future of the NHS Framework for CHC, teams around the UK are working hard to return to some level of normality. Not least, plans are required to address the backlog of assessments/reviews that are going to take up significant resource over the coming months.
But can normality be resumed? And should it?
There are various aspects of how most CHC services operate that now need a fundamental rethink:
From what we have seen, CCGs have reacted brilliantly to this crisis, with many maintaining service levels despite huge pressures. However, many people we speak to also admit it may not be sustainable, and perhaps now is the time for change to meet the challenges that lay ahead. Simple yet effective changes to processes can have a profound impact, and the addition of digital tools can take performance to the next level.
If you’d like to talk to an adam consultant around how your CCG may be rethinking a new normal, please get in touch at firstname.lastname@example.org