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Why digitisation is no longer a choice and the CHC process is a good place to start
17 December 2020

As we come to the end of 2020, we can reflect on what has likely been the strangest year of our lives thus far, one which we have shared with billions across the globe.

With a vaccine now being rolled out across the country, hopefully the end is near, and normality may soon be upon us once again. I am personally looking forward to the resumption of overseas travel and visits to the pub with old friends, whilst I hope the words ‘zoom quiz’ never leave my mouth again!

COVID-19 has caused severe disruption to all our lives, including the way we work. Many of us now find ourselves working from home, some in studies, some in kitchens and others in bedrooms, with children and pets clambering on top of us mid-way through meetings. Remote working is very likely to be the new normal, in a partial sense at least, as we question whether regular social contact with colleagues and clients in offices and meeting rooms is essential to success. Subsequently, businesses across all sectors are having to consider how 2020 has forced us all to adapt, to better understand how the future of working may need to change.

Within the sphere of the NHS and CHC, relying on digital technology to communicate with people has only further highlighted what we already knew; the future of CHC is digital. The ‘digitisation’ of the CHC process drives more efficient and effective collaboration and communication between us, CCGs, care providers and individuals. adam’s digitisation of CHC has consistently streamlined and benefitted this process – bringing CHC into the 21st Century.

CCG’s using adam enable its managers to take control, with the ability to view audit trails and track the patient’s care journey from referral to case management. adam’s digital technology reduces the need for endless amounts of paperwork and time-consuming manual processes, allowing CCGs to achieve full visibility of the CHC process in one secure digital environment. As a result, NHS staff spend less time bogged down dealing with out-of-date processes and more time carrying out tasks that add value. CCGs must empower those working virtually and the first step is to eliminate paperwork, allowing time to be refocused. For instance, adam’s cloud-based Referral Management can support staff working remotely and enables CCGs to embed their own assessment template should they wish.

This new and working culture can be embraced and supported through digitisation. adam supports the full CHC process in a secure, easy to use digital space ensuring each aspect of CHC can be monitored from referral through to Case Management. adam’s Case Management System utilises an intuitive workflow system to help staff schedule reviews and reassess needs as and when is required. The Case Management System also integrates with our Commissioning Tool to ensure care delivery is driven by clinical assessment, widening choice for both clinical staff and patients whilst decreasing placement time.

Now more than ever, digitising legacy processes within CHC is vital and arguably no longer a matter of choice. The events of this year have further underlined the importance of digital technology to our daily working lives, allowing us to communicate efficiently and effectively despite a complete absence of physical contact. From this, it is clear that if we can adapt in such a short space of time, then so can CHC and the outdated, manual processes that underpin it within many CCGs.

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